Shipping policy

Shipping Policy 

At here, every customer is important to us. Customer satisfaction is our top priority, which is why we provide fast, secure, and flexible shipping options.

Shipping Overview

Item Details
Shipping Fee Tax Included and Free Shipping on all U.S. orders
Delivery Area United States only (Other regions are not supported at this time)
Standard Shipping Time 7–10 business days (includes weekends and public holidays)
Order Processing Orders processed within 1–3 days; includes weekends and holidays
Bulk Orders Allow an additional 1–3 business days from shipment date for large or bulk orders
Address Restrictions Cannot ship to military bases or PO Boxes
Valid Contact Info Please provide accurate phone number and email for timely communication
Carrier Options We select the best available carrier (UPS, FedEx, USPS, DHL, etc.) based on your order/location
Shipping Guarantee Occasional delivery delays may occur due to weather or unforeseen events

Shipment Confirmation

  • After your order ships, you’ll receive a confirmation email with one or more tracking numbers.
  • Tracking numbers become active within 24 hours.

Order Tracking

  • Track your order online by entering your order number from your confirmation email.
  • If you have trouble finding the tracking link, contact customer service at: service@mail.zentenm.com

Important Notes

  • To ensure successful delivery, please double-check your address and keep your phone/email accessible.
  • All shipments are fully insured until delivered and signed for.
  • We strictly comply with U.S. privacy and consumer protection regulations.
  • For any questions about shipping or your order, please reach out via service@mail.zentenm.com.